"I think a key takeaway is that [healthcare executives] are in the nascent stage of adopting automation and RPA in the next two months, I'll be having meetings with CFOs who are interested in understanding how RPA can assist in the back office functions driving more efficient, and frankly more effective, service models." Robert Green, partner, Guidehouse
Three-quarters of provider executives believe they could reduce corporate services without impacting quality, according to a Guidehouse analysis.
Over a third of provider executives believe they could reduce corporate services by more than 10% without affecting quality.
The primary target areas for reducing corporate services are revenue cycle management, supply chain, and information technology, according to the study.
In 2017, St. Peter's engaged Navigant, now Guidehouse, for assistance on performance improvement in nine areas of operation and recouped $14.7 million in the first two months before expanding the partnership, which resulted in total savings of $25.5 million.