Jean Chen (JC) is a partner in the Guidehouse Life Sciences practice. With 20+ years of industry and consulting experience, he is passionate about building high-performing, diverse teams to support growth and transformational initiatives in the Life Sciences industry.
Chens current area of focus is around patient centricity and patient services: helping pharma / biopharma design holistic patient programs, create efficient and compliant operating models, uncover insights through data, and reinfuse them back into solutions that improve patient and caregiver experience. In the commercial domain, he has additional experience with commercial operations, brand marketing, field/customer engagement, data management & analytics.
Prior to joining Guidehouse, Chen was a Vice President in the North American Life Sciences advisory practice at Capgemini Invent, where he supported several engagements at Astellas focused on patient centricity. Before Capgemini, he drove transformational initiatives around pharmacy operations at Kaiser Permanente.