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Aida Hakirevic is a director in the Energy, Sustainability, and Infrastructure segment and she leads Guidehouse's Energy Cloud Customer Strategy transformational offering. Aida has extensive experience leading and implementing projects in customer strategy, customer experience, digital transformation, customer operations performance analysis, and customer technology. Aida's extensive customer operations and systems integration industry experience enables her help clients and businesses solve operational challenges, adopt new customer strategies and solutions, and position themselves at the forefront of the energy transformation.
Select utilities engagements:
- Utility 2.0 Long Range Plan 2018 Annual Filing (New York) - led development of Customer Engagement Plan, AMI Implementation Supporting initiatives, Data Analytics and Revenue Protection initiatives
- Operating Model and Organizational Review for Customer Operations (New Jersey)
- Customer Operations Benchmarking and Best Practice Assessment - a 5-yr transformation roadmap to deliver customer experience and operational efficiency improvements (New Jersey)
- Customer loyalty erosion monitoring - led development of a metrics framework, an "early warning system" of customer erosion, based on market intelligence and customer segment analysis (Large Mid-western Utility) - Transmission system value in the #EnergyCloud, emerging tariff and rate restructuring, new products and services, and business model transformation advisory - Western Canada Utility
- Emerging technology trends and drivers with custom potential impact analysis - Western Canada Utility
- State of Electric Utilities Customer Engagement Capabilities Study - lead consultant and white paper co-author “Bridging the Divide – Utilities and the Customer Capabilities Gap”. The white paper presented at the CS Week
Education
B.Eng. (Mechanical), McGill University
Latest From Aida
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June 10, 2019 InsightsThe State and Future of the Power Industry 2019Guidehouse and Public Utilities Fortnightly have collaborated on a special report to identify key changes in the electric utility industry.
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February 19, 2019 InsightsEnergy Service Subscription PlansIn an article for CIO Insights, Guidehouse explains how subscription plans benefit both utilities and customers
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February 13, 2019 InsightsThree Steps to Successful Utility Customer EngagementIn an article for Utility Dive, Guidehouse says utilities must take a more sophisticated approach to reach their customers
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November 5, 2018 InsightsThe Changing Value of Customer Experience in the Energy CloudGuidehouse’s latest white paper explores how utilities and energy providers can navigate the customer experience transformation
Stay In Touch
Aida Hakirevic
Director
+1.646.227.4755
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