Professional Experience

• Currently leads a corporate services solution for 34 hospital system and facilitating corporate functions through redesign efforts to achieve over $150M of savings.
• Led corporate services assessment and solutions for a $2.3B system in the southeast and $4.4B system in the south where over $100M opportunity was identified for each system. These assessments included a system-wide span of control analysis. Lisa facilitated the target setting process with executive leadership and led the corporate functional leaders through plans and solutions to achieve savings which included an enterprise workforce initiative and redesign efforts.
• Multi-site lead for a $2.9B county hospital in northern California that included a 537-bed hospital and ambulatory services with 14 clinics, 550 physicians and ~890,0000 visits annually
• Led a revenue cycle operational improvement in Oregon with $500M NPSR and in Washington, DC with $160M NPSR
• Delivered $40M incremental revenue over a three-year period for revenue cycle operations through establishing metric-driven accountability and continuous improvement in scheduling, patient access, care management, HIM, PFS and 550 employed physicians
• Led revenue cycle teams through system-wide EPIC conversion
• Led monthly Physician Advisory group to deliver reporting, E&M, CDI and other physician-related feedback and implement process improvements in clinical areas with department chairs
• Front-end/patient access lead for a $3B northeast AMC (tertiary care hospital with 2.2M outpatient visits/year and 850 employed physicians)
• Front-end/patient access leader for $500M NPSR site
• Generated $23MM in conversions vs. $17.1MM plan, resulting in conversion lift of 2.5% vs. 1% plan
• Improved patient collections by $2M per month and reduced eligibility denials by pushing insurance verification rates from 70% to 97% and centralizing a pre-auth/verification team
• Oversaw patient pay process (customer service, pre-collect and bad debt), increased average collections rate by over 50%, reduced customer service abandonment rate to 4-5% from over 20%
• Led efforts of Accretive technology Front End rollout in Physician Division to 50 clinics
• Key stakeholder in patient advocacy / customer service team throughout healthcare system