As an Associate Director in the Healthcare practice, Jeff Kiger is responsible for project delivery, project quality, and internal methodology / tool development. He has experience in pre-live system preparation, clinical documentation improvement, non-labor cost reduction, strategic pricing initiatives, and operations and process improvement. Additionally, Jeff has experience working with large academic medical centers, multi-facility health systems, community hospitals, faith based hospital systems, and home healthcare. He has successfully implemented net revenue improvement initiatives and revenue cycle process improvements covering all areas of the revenue cycle. Furthermore, Jeff has successfully helped organizations during the conversion process.
Areas of Expertise
Revenue Cycle Optimization
Operational and Financial Performance
Home Health Care
Managed all day-to-day operations of three home care agencies, including the Medicare application and CHAP accreditation process for two startup agencies.
Led revenue cycle redesign implementations at multiple large community hospital systems. Scope of management include patient access, charge capture, clinical documentation, strategic pricing, denial management, cash acceleration and vendor management. Results include multimillion dollar increases in cash acceleration and net revenue.
Led strategic redesign of recycle best practices at a faith based hospital system that resulted in a net revenue increase of $1 million annually.
Led implementation of ten strategic patient access initiative across eight regional business offices and 74 hospitals in a nationwide system. Successfully improved scheduling, registration, and financial counseling across all business offices within six months.
Led an integrated redesign of cash acceleration and denial management processes resulting in a multimillion-dollar cost savings and a 5% reduction in accounts receivable for a large university hospital system.
University of Texas Medical Branch
Bon Secours Health System
The Queens Medical Center
Marquette General Hospital
Massachusetts General Hospital
West Virginia University Hospital
Vanderbilt University Hospital
Bachelor of Science, Virginia Commonwealth University