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Insights & Experience
Areas of Expertise
Industries
- State & Local Government
Solutions
- Digital and Emerging Technology
- Organization and Human Capital Strategy
- Strategic Development
Rebecca is a Director in Guidehouse’s State and Local Government Practice. She has been managing customer experience and change management projects for over a decade, helping clients understand and improve the experiences of those interacting with government services. Rebecca has worked with numerous US federal government agencies, international organizations, and cities and states across the United States.
Education
M.A., Public Policy, Georgetown University
B.A., Government and Politics, University of Maryland, College Park
B.A., Government and Politics, University of Maryland, College Park
Certifications
Certified Customer Experience Professional
Latest From Rebecca
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April 6, 2022 InsightsEmploying Customer Experience Principles in Government ServicesHow Government Agencies Can Deliver More Efficient, Satisfactory Customer Service Through Human-Centered Design
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March 23, 2022 InsightsBuilding an Electric Vehicle Economy
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October 12, 2021 Case StudyBuilding a Zero-Emission Medium and Heavy Duty Vehicle Economy in New JerseyGuidehouse supported the New Jersey Economic Development Authority's efforts to accelerate ZEV adoption while ensuring environmental justice and equity
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Rebecca McGregor
Director
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