Select engagement highlights:

• Led a 500+ employee state Medicaid agency through a reorganization as it implemented several healthcare reform initiatives. Re-designed the organizational structure and re-engineered existing processes to streamline operations.
• Led a twenty-member Quality Assurance Committee identify quality measures for a $1 billion Medicaid long-term care program. Presented to the Committee on Federal and state requirements, best practices, and benchmark data to assist the Committee in its selection of thirty-five quality measures.
• Supported a state Medicaid agency improve its home and community-based services (HCBS) quality assurance program by developing operational dashboards, audit tools, standard operating procedures, and performance measures to evaluate performance.
• Developed a data driven approach to calculate the number of staff needed for a call center and an adult protective services (APS) division.
• Re-designed several states’ approach to critical incident management to better support intake and resolution of reported incidents.
• Assisted a state healthcare agency create a new division to streamline its provider licensure, certification, and monitoring functions across five existing state agencies. Eliminated duplicate activities by successfully streamlining the provider certification process.
• Assisted a client develop its Delivery System Reform Incentive Payment (DSRIP) program. Developed the application materials for the MCOs and providers to apply for funding and created and conducted trainings for providers.