Jeanne has more than 25 years of healthcare experience in hospital operations and consulting. Her unique background includes direct patient care, hospital senior management and healthcare consulting. Jeanne’s diverse experience enables her to deliver hospital operational consulting from the patient bedside to board room perspective. Her areas of expertise include performance improvement in the acute care setting, project management, operational and clinical process re-engineering and clinical documentation improvement. She has been involved in the management of multiple large operational improvement benchmarking projects, clinical documentation programs and served in several hospital senior leadership positions. She has extensive Lean Six Sigma and Project Management training .

Examples of her past professional experience include:

• Leading multiple operational teams (laboratory, diagnostic imaging, nursing, hospitals, transportation, operating room, care management and environmental services, etc.) to design efficient and proactive processes to improve length of stay, staff productivity and patient satisfaction
• Implementing performance improvement workshops for individual department management and front-line employees
• Directing a collaboration of surgeons, office staff and hospital employees to create standardized pre-hospital surgical guidelines for patients
• Implementing new clinical documentation programs for hospitals and health systems to improve CMI and enhance quality and compliance initiatives
• Serving as vice-president of operations for acute care hospitals