Guidehouse Contract Number: GS-00F-045DA
Period of Performance: Through January 6, 2021
MAS Pricelist
Special Item Numbers (SINs):

• 522310: Financial Advising, Loan Servicing and Asset Management Services
• 541211: Auditing Services
• 541219: Budget and Financial Management Services
• 541611: Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services
• 611430: Professional and Management Development Training
• 541990RISK: Risk Assessment and Mitigation Services
• 541330ENG: Engineering Services
• 541614SVC: Supply and Value Chain Management
• 561210FS: Facilities Support Services
• OLM: Order-Level Materials (OLM)

Guidehouse Contract Number: GS-35F-0263P
Period of Performance: Through February 8, 2024
MAS Pricelist
Special Item Numbers (SINs):

• 54151S: Information Technology Professional Services
• 54151HACS: Highly Adaptive Cybersecurity Services (HACS)
• OLM: Order-Level Materials (OLM)

Contact Us

Frank Durso
Program Manager, Guidehouse
(703) 965-8278
fdurso@guidehouse.com

Brett Surbey
Director, Contacts and Procurement, Guidehouse
(517) 245-0304
bsurbey@guidehouse.com

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1. Health Sciences Informatic and Computational Services
2. Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level
3. Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems
4. Modernization and Enhancement of Existing Health IT Legacy Systems
5. Automation of Administrative and Clinical Processes
6. Biomedical Information Services
7. Biomedical Modeling, Visualization, and Simulation
8. Biosurveillance and Disease Management Support
9. Scientific Computing Services
10. IT Clinical Support Services
11. Telemedicine (e.g., mobile health/mHealth)
12. Healthcare Payment Processes and Fraud and Abuse in Medical Claims
13. Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-Terrorism Simulations, Emergency Response Training, Exercise Support, etc.
    Security of Healthcare and Biomedical Research Systems
14. IT Service Management
15. Healthcare Systems Studies
16. Natural Language Processing Software and Services (Biology/Medicine Focus)
17. Medical Computer-based Training
18. Standards Development for Health IT Services
    
    
    
    

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and policies and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    IT Governance Process Development and Management
2.    Workforce Management
3.    Capital Planning and Investment Control Support
4.    Independent Verification and Validation
5.    Agency Information Technology Architecture Support
6.    IT Portfolio Analysis
7.    Risk Management
8.    Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)
9.    IT Organizational Development
10.    Program Management Office Support
11.    Advisory and Assistance Services
12.    FEA Alignment Support Services
13.    Market Research

This objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Document Management Systems
2.    Image Conversion
3.    Image Content Management
4.    Medical Imaging, including Picture Archiving and Communication Systems
5.    Document Imaging
6.    Workflow Management for Digital Imaging Functions
7.    Geospatial and Scientific Imaging
8.    Environmental Imaging
9.    Image Analysis
10.    3D Immersive Visualization
11.    Imaging Related to Laboratory and Test Equipment
12.    Security Imaging
13.    Identity and Access Management

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Program Management
2.    Management of Call Centers
3.    Network Operations and Web Management Support
4.    Leasing of Hardware and Software
5.    Tools and Applications (including Application Service Provider)
6.    Hardware/Software Maintenance
7.    Transition Planning
8.    A-76 Studies Specific to IT Operations or Support
9.    Data Base Administration and Data Storage Management
10.    Backup and Recovery Services System Console Operations
11.    Production Control and Management
12.    Asset Management (including Radio Frequency Identification [RFID] Tracking)
13.    IT Acquisition Management
14.    Desktop Computing as a Unified Service
15.    Managed IT Services Support
16.    IT Impact Analyses
17.    Workflow Management
18.    Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)
19.    Solution Leasing
20.    Software-as-a-service (SaaS)
21.    Cloud Computing

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Operational Support
2.    Software Maintenance and Upgrades
3.    Telecommunications Maintenance (Data, Voice, Images, including Wireless)
4.    Infrastructure Management Services (IMS)
5.    Configuration Management
6.    Network/Hardware Support
7.    Help Desk/IT Support
8.    Resource Management
9.    Backup and Recovery Management
10.    Installation, Configuration, and Tuning
11.    Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
12.    System Management
13.    IT Training
14.    IT Operation and Maintenance Planning
15.    Data Quality Management
16.    Transformation Services
17.    Continual Service Improvement
18.    Balanced Scorecard for Operations
19.    IT Infrastructure Optimization

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Infrastructure Engineering, Development, Implementation, Integration
2.    Enterprise Application Integration
3.    Gap Analysis and Benchmarking
4.    Data Migration and Integration
5.    Acquisition Support
6.    Risk Assessment
7.    Open Source Integration
8.    Enterprise Data Management
9.    Collaboration Tools
10.    Business Process Reengineering
11.    Test and Evaluation Services
12.    Financial Analysis
13.    Feasibility Studies
14.    Requirements Analysis
15.    System Design Alternative (SDA) Studies
16.    Systems Engineering
17.    Architecture Validation and Verification

The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Cyber Security
2.    Critical Infrastructure Asset Identification and Configuration Management Databases
3.    Information Assurance of Critical Infrastructure
4.    Risk Management (Vulnerability Assessment and Threat Identification)
5.    Facility Protection Planning
6.    Information Systems Security
7.    Security Operations Center Development and Operations Management
8.    Application Security
9.    Disaster Recovery
10.    Critical Infrastructure Continuity and Contingency Planning
11.    Incident Response Planning and Execution
12.    Security Certification and Accreditation
13.    Training and Awareness Programs
14.    Exercises and Simulation
15.    Federal Information Security Management Act (FISMA) Implementation Support
16.    Health Insurance Portability and Accountability Act Implementation Support
17.    Cryptographic Support and Services
18.    Record Management
19.    Public Key Infrastructure
20.    Trusted Internet Connections implementation
21.    Security Review and Analysis of Automated Information Systems
22.    Identity Management and Assurance
23.    Intelligent, Automated Data Collection and Analysis
24.    IT Forensics and eDiscovery

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Data Warehousing and Data Mining
2.    Business Intelligence
3.    Web Development and Support
4.    Electronic Commerce and Electronic Data Interchange
5.    Customer Relationship Management
6.    Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
7.    IT –Enhanced Public Relations
8.    IT Strategic Planning
9.    Records/Document Management
10.    Business-to-Government (B2G) Solutions
11.    Communications Management
12.    Accessibility Services (508 and 504 compliance)
13.    Automated Abstraction, Taxonomies, and Ontologies
14.    Deep web and federated searching
15.    Computational linguistics and machine-based translation
16.    Telecommuting Support Services
17.    Interactive Marketing

The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    ERP Package Implementation
2.    Integration of Business Systems
3.    Business Consulting Services
4.    Business Transformation and Business Process Reengineering
5.    Business Systems Modernization
6.    IT Software Package Selection
7.    ERP IT Infrastructure
8.    ERP Infrastructure Planning, Installation, and Tuning
9.    Performance Load Testing
10.  ERP End User Training

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1.    Requirements Analysis, Design, Coding, and Testing
2.    Production Deployment
3.    Application Prototyping
4.    Multimedia Software for Patient/Staff Education
5.    Program Evaluation Software
6.    Administrative and General Decision Support Software
7.    Business Intelligence and Analytics
8.    GIS-Enhanced Planning and Program Evaluation Software
9.    Web 2.0 Development and Management
10.    Database Development and Management
11.    Clinical Protocol and Quality Assurance Decision Support Software

Contract Documents

Awarded GWAC

Latest Conformed Contract

Labor Rates

Labor Categories

Contact Us

Guidehouse:
Frank Durso
CIO-SP3 Program Manager
(703) 965-8278
fdurso@guidehouse.com

NITAAC:
Hotline: 1-888-773-6542
Support: NITAACSupport@nih.gov

HCaTS is a ten-year, multiple award, Indefinite Delivery/Indefinite Quantity (IDIQ) contract administered by the General Services Administration (GSA), in partnership with the Office of Personnel Management (OPM). HCaTS provides flexible and innovative solutions for customized human capital, training and organizational performance improvement services.

The contract includes the following benefits for all Federal clients:

• Available for use by all Federal government agencies
• Allows flexibility for all contract types, including hybrids and cost-reimbursement, at the task order level
• 10 year period of performance
• High program ceilings – $3.45B (Pool 1) and $2.3B (Pool 2) – allow for long term planning of complex program requirements
• Allows ancillary support components (Other Direct Costs (ODCs)), at the task order level

HCaTS is a ten-year, multiple award, Indefinite Delivery/Indefinite Quantity (IDIQ) contract administered by the General Services Administration (GSA), in partnership with the Office of Personnel Management (OPM). HCaTS provides flexible and innovative solutions for customized human capital, training and organizational performance improvement services.

KSA 1 – Customized Training and Development Services

This KSA covers many types of customized training and development requirements and their respective lifecycles, which can be performed at any level (e.g., enterprise, unit, individual). The level of customization may vary dependent upon an ordering activity’s requirements. While training and development requirements that are not customized are generally, by definition, considered to be outside the scope of this KSA, the HCaTS CO reserves the right to permit consideration of limited customization efforts dependent upon the total solution required to meet a Federal agency’s needs.

The scope of KSA 1 falls into two domains:

1. Customized Training Services: Includes, but is not limited to, training that is developed and/or delivered to any Federal employee to enhance knowledge, skills and abilities related to a specific title, series and/or function on any subject matter, or general knowledge, skills and abilities. Customized training services may also include, as part of training management support, such support services as course or instructional program administration. Customized training services may also include training that is developed and/or delivered to a Federal agency’s constituency(ies) as a means of enabling the agency to carry out its mission, and
2. Customized Employee Development Services: Includes, but is not limited to, services provided to any Federal employee to develop and/or enhance their general, mission-specific, management and/or leadership knowledge, skills and abilities. A service that is provided to any Federal employee to coach them throughout their transition(s) in the Federal government. Training and development services can be provided at any level for any discipline and subject matter in any format and mode. As a part of an integrated and total solution, temporary services as defined by FAR Section 37.112 and information technology products and services are allowable provided they are ancillary and incidental to the in-scope work to be performed.

KSA 2 – Customized Human Capital Strategy Services

This KSA covers many types of customized human capital strategy services and their respective lifecycles, which can be performed at any level (e.g., enterprise, unit, individual). The level of customization may vary dependent upon an ordering activity’s requirements. While human capital strategy services that are not customized are generally, by definition, considered to be outside the scope of this KSA, the HCaTS CO reserves the right to permit consideration of limited customization efforts dependent upon the total solution required to meet a Federal agency’s needs.

The scope of KSA 2 is inclusive of, but not limited to, a broad range of human capital and human resources services. These services may include, as a part of talent management and human capital management, the following:

• HR strategy
• Organizational and position management
• Staff acquisition
• Performance management
• Compensation management (excluding payroll)
• HR Development
• Employee relations
• Labor relations
• Separation management

The scope of KSA 2 excludes payroll processing, benefits management, and personnel action processing, which are provided through Public and Private Shared Service Centers (SSCs).

Human capital strategy services can be provided at any level for any discipline and subject matter in any format and mode. As a part of an integrated and total solution, temporary services as defined by FAR Section 37.112 and information technology products and services are allowable provided they are ancillary and incidental to the in-scope work to be performed.

KSA 3 – Customized Organizational Performance Improvement

The scope of KSA 3 is inclusive of, but not limited to, improved performance requiring changes in how people are organized around business processes, changes to the processes themselves and the tools created to support those processes, as well as changes in management practices.

Customized organizational performance improvement services can be provided at any level for any discipline and subject matter in any format and mode. As a part of an integrated and total solution, temporary services as defined by FAR Section 37.112 and information technology products and services are allowable provided they are ancillary and incidental to the in-scope work to be performed.

Guidehouse works with the Federal government to help them successfully meet 21st-century workforce challenges. We promote human capital services and solutions that are comprehensive, innovative, and forward-looking. Guidehouse understands that each agency or department has a unique set of strengths and challenges, so we offer customized solutions based on our experience and values but tailored to their needs.

Guidehouse’s solutions support the Office of Personnel Management’s (OPM) Human Capital Assessment and Accountability Framework (HCAAF). The Framework is designed to help organizations transform to a results-oriented, citizen-centered culture. Guidehouse uses a holistic, integrated service offering designed to solve unique human capital challenges by focusing on six interlocking performance areas:

Strategy

The establishment of an organizational structure that supports the achievement of business objectives and is aligned with the organization’s mission and strategies.

• Does the organization’s human capital strategy effectively support the execution of its mission?
• Are human capital programs and initiatives aligned with mission objectives?
• Have specific human capital tactics and priorities been defined to drive optimal workforce performance?
  
  

Organizational Design

The development, design, and implementation of a human capital road map that provides direction for an organization to achieve its goals.

• What agency-specific factors influence organizational structure (e.g., business capabilities, governance and decision rights, organizational model, talent strategy, process/technology)?
• Are the organization’s missions and goals supported by its structure?
• Are roles and lines of authority within the organization clearly defined and communicated?
• Have critical functions been identified?
  
  

Workforce Planning

A holistic approach that provides a framework for staffing decisions and resource allocations based on an organization’s mission, strategic plan, resources, and workforce objectives.

• What are the workforce needs and characteristics to accomplish current and future organizational responsibilities?
• Does the organization have the right people, with the right skills, in the right jobs, at the right time?
• Are the organization’s recruitment, development, and training decisions linked to its workforce priorities and do they support the organization’s mission objectives?
  
  

Knowledge Management

The effort to capture, transfer, organize, and share tacit and explicit knowledge to address mission critical issues such as knowledge retention.

• Does the organization have a clearly defined knowledge retention and transfer strategy and policy?
• Does the organization have a robust infrastructure in place to support a knowledge retention and transfer program?
• Is there a program that embeds institutional knowledge retention into the organization’s business processes?
  
  

Succession Management

Planning for the development and placement of people in senior executive positions in order to establish, maintain, and nurture the entire pipeline of leadership talent.

• Which executive positions are critical to the success of the organization?
• How does the organization evaluate its current and aspiring leaders?
• Does the organization have a recruiting strategy and leadership development program?
• What is the organization’s strategy to retain key leaders?
• Strategy
• Organizational Design
• Workforce Planning
• Knowledge Management
• Succession Management

Guidehouse holds a prime contract in Pools 1 and 2, which contain the following NAICS codes:

Pool 1

611430 – Professional and Management Development Training
611699 – All Other Miscellaneous Schools and Instruction
624310 – Vocational Rehabilitation Services

Pool 2

541611 – Administrative Management and General Management Consulting Services
541612 – Human Resources Consulting Services
541613 – Marketing Consulting Services
541618 – Other Management Consulting Services
611710 – Educational Support Services

Contract Documents

Pool 1 Conformed Contract (Contract Number GS02Q16DCR0027)

Pool 2 Conformed Contract (Contract Number GS02Q16DCR0064)

Labor Categories and Definitions

Additional Resources

GSA HCaTS webpage
GSA HCaTS Contact: hcats@gsa.gov

Contact Us

Frank Durso
Corporate HCaTS Program Manager (CHPM), Guidehouse
(703) 965 8278
fdurso@guidehouse.com

Brett Surbey
Corporate HCaTS Contract Manager (CHCM), Guidehouse
(571) 245 0304
bsurbey@guidehouse.com

DUNS number: 079529872
Guidehouse Support: gsa_hcats@guidehouse.com

OASIS is a ten-year, multiple award, Indefinite Delivery/Indefinite Quantity (IDIQ) contract administered by GSA that provides flexible and innovative solutions for complex professional services. The contract includes the following benefits for all federal clients:

•  Available for use by all federal government agencies
• Spans many areas of expertise and mission spaces
• Spans multiple professional service disciplines
• Allows flexibility for all contract types, including hybrids and cost-reimbursement, at the task order level
• There is no program ceiling and the contract allows for long term planning of complex program requirements
• Allows ancillary support components (Other Direct Costs (ODCs)), at the task order level
• One 5-year base period from September 3, 2014 to September 2, 2019, and one 5-year option period that may extend the contract

Guidehouse is a proven leader in advisory services. Guidehouse delivers integrated professional services that support the government’s move toward a more citizen-centric, performance-based delivery model. As the federal government strives to meet the demands of the nation’s citizens, changes are required in developing and supporting department-wide strategies, managing risk and compliance, and harnessing business intelligence and analytical capabilities. Our advisory professionals bring direct hands-on knowledge of federal standards for systems, internal controls and financial reporting. See below for more details.

Financial Management
Our methodologies provide financial process integration and alignment to enable cost reduction, increase controls and reliability, and heighten confidence in financial information. We also help federal agencies address accounting, auditing, reporting, systems and internal control challenges and impediments. We support federal agencies with:

•  Budget and Performance Integration
• Financial Reporting and Controls
• Business and Financial Planning
• Property and Asset Management
• Grants and Credit Management
• Fraud Investigation and Recovery

Governance, Risk and Compliance
Guidehouse’s Governance, Risk and Compliance Solutions provide a comprehensive approach to achieving agency objectives and regulatory compliance requirements. Our approach features an assessment of management processes and risk based realignment to increase agility in responding to dynamic challenges faced by today’s government executives.

• Enterprise Risk Management
• Continuity of Operations
• Ethics and Compliance
• Regulatory Function Management
• Audits and Risk Assessments Program Management
• Regulatory Reporting and Assurance
• Internal Controls
  
  

Program Management

Guidehouse’s program management services team is an integrated force, responsible for all aspects of our service delivery life cycle model. We provide the tools, methodologies and people to ensure successful delivery of large projects and programs. We have proven success helping government agencies in the areas of:

• Program and Project Management Office
• Design and Implementation
• Organizational, Program and Project
• Management Assessment
• Project Portfolio Management Support Services
• Feasibility and Business Case
• Development and Monitoring
• Acquisition Management Support
• Performance Assessment and Benefits
• Realization
• Dispute and Investigations Support

Enterprise Effectiveness
We help our clients to assess current operations issues to increase efficiencies and effectiveness, as well as achieve success with appropriate rewards and recognition programs. Our services include:

• Benefits Realization
• Performance Metrics and Management
• Business Process Improvement
• Strategic Sourcing and Alliance
• Management
• Privatization and Outsourcing Advisory
• Economic Advisory
  
  

Guidehouse Contract Number: GS00Q14OADU216
Guidehouse DUNS Number: 079529872

Contract Documents

OASIS Pool 2 Awarded Contract
Labor Categories and Definitions

GSA OASIS webpage: www.gsa.gov/oasis
GSA OASIS Contact: oasis@gsa.gov
GSA Support: oasiscustomersupport@gsa.gov
OASIS Ordering Guide
How to Use OASIS
GSA Award Announcement

Contact Us

Frank Durso
Corporate OASIS Program Manager (COPM), Guidehouse
(703) 965 8278
fdurso@guidehouse.com

Brett Surbey
Corporate OASIS Contract Manager (COCM), Guidehouse
(571) 245 0304
bsurbey@guidehouse.com

As a trusted advisor to the Federal Government, Guidehouse is engaged in some of the Government’s most difficult challenges. Our clients typically turn to us for help in solving problems that involve numerous concurrent factors, weighing complex trade-offs, and prioritizing multiple objectives. A long history of auditing many of the world’s largest and most complex organizations means we really understand the unique challenges facing our clients. Our Auditors’ Lens™ provides government agencies with insights and processes to help meet goals around transparency, accountability and overall enterprise effectiveness.

Customer satisfaction is very important to us. We use customer feedback to continually refine and improve the services we offer to our clients. Please contact us with any questions around the services we can provide, or to provide us with any feedback.

Contact Us

Diekola Scotland
Sr. Contracts Manager
(703) 918 6878
dscotland@guidehouse.com

1. UX Design, Business Analysis, Development, Integration

Creation of a technical architecture leading to the development of business applications, including integration with the existing systems. This includes expansion or updates to existing production applications to meet the ongoing, unique objectives and requirements of specific components.

Sample activities that would typically fall under Functional Area 1:

• Design solutions toward the end user experience so that products produced meet end user goals and measure of success as well as the strategic business objectives of the providing organization.
• Work with stakeholders and technology professionals to properly understand business requirements and develop an industry best practice approach to technology solutions;
• Provide subject matter expertise for the Salesforce Apex coding language;
• Develop, test, stage, and release business applications by applying iterative processes utilizing the proposed Agile methodology and a frequent release cycle;
• Provide customer-friendly open source solutions that provide ease of use for non-technical Government users;
• Ensure commercial best practices workflows shall come bundled with the solutions;
• Design solutions that offer role based identity management, authorization, and authentication across all business applications;
• Ensure all content and activities are traceable to specific persons;
• Ensure all content is preserved according to federal record retention requirements and applications have the ability to protect personally identifiable information (PII);
• Ensure applications are developed such that response times for application end users fall within best practice levels;
• Provide comprehensive documentation and information necessary to analyze processes, procedures, and/or policies that were implemented in the creation of the applications;
• Provide secure mechanisms to allow data exchange and interaction with external systems through Application Programming Interfaces (APIs) or other methods;
• Provide business process analysis expertise with regard to optimizing the utilization and adoption of the software platform among government users;
• Seek to configure out-of-the-box aspects of the selected platform before recommending a customized coding approach;
• Develop system configuration in such a manner as to leverage maximum re-use and sharing across the platform by other federal agencies;
• Provide full technical and end-user documentation for all software development efforts and product releases with all information necessary to document processes, procedures, code artifacts, and/or policies that were implemented in the creation of the development work;
• Be equipped to support an enterprise-wide, multi-org Salesforce ecosystem, providing analysis and solution architecture recommendations considering functional overlap and reuse of objects or utilities
• Rapidly deploy new or improved independent site features without requiring changes or downtime to unrelated site features;
• Design and implement system changes in a manner to support interoperability and scalability with future development efforts and in an open architecture manner;
• Allow the government to publish all source code or software artifacts for reuse in an open source manner.

2. Data Management and Securitization

Data management may include database architecture, data import/export tasks, data migration efforts, security with a Government provided third-party encryption tool, and creation of policy and/or procedures surrounding data implementation.

Sample activities that would typically fall under Functional Area 2:

• Provide database architecture subject matter expertise for the Salesforce and Force.com platforms;
• Include database performance and impact in all system design or development efforts to ensure industry best practices are supported;
• Work with third-party cloud encryption gateway technologies, if present, provided by the government to secure designated data while in transit to/from the cloud as well as at rest;
• Work with security in the creation of policy and/or procedures surrounding data implementation including the correction of application security vulnerabilities within 24 hours;
• Verify in writing to the Government that data migrated from any legacy system to the new Salesforce application is complete and accurate in accordance with the Federal Records Act and any other applicable federal law, according to the agreed upon framework coordinated with Agency and the Contractor and that all data is accessible;
• Be knowledgeable in data warehousing, data visualization and business intelligence best practices to provide guidance on data architecture and mapping;
• Provide systems and data integration and orchestration services between Salesforce and other systems of record or data warehouses.

3. Program Management Support and Center of Excellence (COE)

Provide the government program management and center of excellence governance support for managing applications on an enterprise-wide platform.

Sample activities that would typically fall under Functional Area 3:

• Give periodic project, program, and operational status updates as required by the government within an agreed-upon frequency and schedule.  These are typically weekly or monthly task order status reports and weekly Agile/Scrum development meetings.
• Provide on-site project management support and attend in-person meetings on an ad-hoc basis.
• As part of the COE support, the contractor provide enterprise-wide platform architectural design, centralized design review of configuration and code prior to release, and support of the most current Salesforce / Force.com implementation best practices, features and functions.
• Provide project and operational documentation as required by the government to support specific project deliverables or ongoing operational support such as security Authority to Operate.
• Manage and oversee daily, weekly, and monthly workloads and schedule for active tasks with regard to schedule, budget, priority, risk, and quality to ensure quality response to government task order requests.
• Provide programmatic support for the agency’s Center of Excellence or governing body, including application portfolio management and engagement with Enterprise Architecture, developing strategic roadmaps, creation of executive-level briefings, support in developing OMB capital planning reports, managing the new request intake and governance process, license management, and facilitating recurring program meetings.

4. Release Management and Post-Implementation Maintenance Support

Enterprise-level management of releases from development to production and post-implementation, operational and maintenance support of production applications on the platform.

Sample activities that would typically fall under Functional Area 4:

• Identify usability issues and craft solutions to resolve bug fixes or other performance problems;
• Advise and provide recommendations of how new manufacturer-driven updates of the platform shall be affected or upgraded according to manufacturer release schedules;
• Provide enterprise-wide release management support for large monthly releases, small configuration changes, and out-of-cycle emergency releases of code and configuration to higher environments, including production;
• Provide enterprise-wide release management support for incremental feature releases, configuration changes, and expedited code changes from development through production environments;
• Provide development environment management expertise, regression testing, and continuous integration management including the administration of the systems and tools that are used as part of that process.

5. Support – Help Desk

Provide support & help desk functions for software development support or application support to end users.

Sample activities that would typically fall under Functional Area 5:

• Utilize a centralized bug and issue tracking system designated and hosted by the government, unless otherwise proposed and provided by the contractor;
• Provide weekly reporting and metrics on issue tracking and resolution;
• Act as an escalation point for break/fix items as reported by the government. This may require working with end users and the platform vendor as necessary to define, document, test, and address incidents.

6. Training

Providing training support to improve user adoption.

Sample activities that would typically fall under Functional Area 6:

• Develop, utilize, and maintain process flow diagrams, guidelines and other reference materials to assist in troubleshooting problems and resolving outages quickly;
• Provide role-based training solutions for users to become proficient in the business applications, including content creation, content maintenance, review, and approval processes;
• Provide “train-the-trainer” solutions;
• Create, update, or revise and review Knowledge Management practices, procedures, or documents.

7. Agile Coaching & Portfolio Management and Implementation

In the context of supporting the Salesforce implementation.

Sample activities that would typically fall under Functional Area 7:

• Provide team-based foundational training on principles and practices of Agile Software Development and Lean;
• Provide tailored Agile coaching in the agency’s specific context at the team and project level, including mentoring and co-facilitation of ceremonies for the project leaders and development team through a project/iteration life cycle;
• Provide Agile Portfolio Management support to provide decision support for portfolio-level planning in order to make it easier to track status of cross-project initiatives by maintaining alignment between Agile strategy and execution;
• Provide Agile coaching at the enterprise level, having certified Agile experts consult on the right-sized Agile methodology (SAFE, Scrum, DAD, etc.) and implementation strategy for an agency’s current maturity level and program needs;
• Coach on technical practices and release management standards in an Agile organization;
• Analyze alternative and recommend Agile tools for possible implementation in an Agile development enterprise.
  
  

Guidehouse is a proven leader in SIISS services. Guidehouse delivers integrated professional services that support the government’s move toward a more citizen- and mission-centric operating model. As the federal government strives to meet the demands of the nation’s citizens, changes are required in developing and supporting department-wide strategies, managing risk and compliance, and harnessing business intelligence and analytical capabilities.

Guidehouse has built a team centered on quality. Our position as the only SIISS BPA holder to receive the Malcolm Baldrige National Quality Award recipient demonstrates our commitment to quality.
Guidehouse has assembled a team of Salesforce leaders with expertise across the US public sector.

StonyPoint: A Salesforce Silver Partner and 8(a); with over 400 customers, they are among the largest Salesforce training organizations.

REI Systems: A Salesforce Silver Partner with certifications including CMMI Level 3; ISO 9001, 20000-1, 27001 whose clients include DoE, NASA, NIH, OPIC, State Dept., USAID, World Bank, State, commercial.

SIISS GSA ordering and contact information

Contract Information

Guidehouse Contract Number: GS00Q16AEA1005
Guidehouse DUNS Number: 079529872

Contract Documents

SIISS Award Document
 GSA Pricing and Labor Categories

Contact Us

Contact
Frank Durso
Director, Guidehouse
(703) 965-8278
fdurso@guidehouse.com

Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples:

•    Research, analysis, design, programming, testing, documenting and implementing maintenance changes;
•    Correcting software errors;
•    Modifying reports and ensuring accurate report runs;
•    Making modifications to the applications and documentation;
•    Writing ad hoc queries;
•    Loading and applying changes to the software language and/or database in which the application is written;
•    and Providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation.

Project Management service providers may perform any Project or all of the project management processes identified by the Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.

Examples:

•    Utilizing the Customer’s tools and processes, using off the-shelf tools, using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework.

Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Examples:

•    Assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative;
•    Technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones;
•    Planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and
•    Training support.

IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Examples:

•    IT assessments, including enterprise architecture and cloud assessments;
•    Staff knowledge, skills and abilities (KSAs) assessments; and
•    Bandwidth assessments, network performance and strategic and tactical planning.

Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.

Examples:

•    Web application development;
•    Mobile application development;
•    Service oriented architecture (SOA);
•    Researching; analysing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; and
•    Providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Verification and Validation are independent procedures that are used together for in-depth analysis by checking that a product, service, or system meets requirements, independent oversight of SDLC processes and specifications and that it fulfills its intended purpose.

Examples:

•    Validation of software design to meet system needs/requirements;
•    Traceability of safety critical requirements;
•    Design analysis of selected critical algorithms; and
•    Code analysis of mission-critical software components and the independent oversight and assessment of systems development life cycle (SDLC) processes (such as issue and risk management, requirements analysis, testing, data conversion etc.).

Information Technology Procurement Assistance services may include assistance in IT Statement of Work (SOW) and/or Request for Offer (RFO) development. Procurement assistance activities may include requirements gathering, scoring criteria development, and evaluation criteria development.

Examples:

Specification development, Statement of Work (SOW) development, and RFO development for IT products and services

ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.

Examples:

Planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

To order services from contract number DIR-TSO-4002, complete a Statement of Work (SOW) in the form contained in Appendix C. Please contact either Todd Hoffman or Erin Hutchins for more information on your requirements and to work through the process of generating an SOW to meet your specific needs.

Note that Guidehouse may begin work only after receiving (1) the purchase order and (2) an SOW signed by authorized representatives of both the customer and Guidehouse.

Texas Department of Information Resources

Warranty Policy: N/A

Cooperative Contracts

At a time of increasing demand and diminishing resources, Guidehouse helps state and local governments connect citizens with government, plan and drive investments and increase efficiency to promote long term economic, environmental, social and cultural prosperity.

Guidehouse has helped some of the largest state and local government agencies navigate through their toughest challenges. Through our state and local-focused service offerings, Guidehouse’s consultants work with senior officials to develop and implement innovative strategies that deliver lasting results.

Contact Us

Todd Hoffman
Principal, Public Sector, Guidehouse
(917) 664 6188
thoffman@guidehouse.com

Michael Schulien
DIR Contracts Manager, Guidehouse
(703) 409 7112
mschulien@guidehouse.com

Erin Hutchins
Director, State & Local Government, Guidehouse
(512) 983 1994
ehutchins@guidehouse.com