Texas DIR Deliverables-Based IT Services (DBITS)

Guidehouse Contract Overview

Guidehouse Inc., offers deliverables-based information technology services (DBITS) through this contract, specifically: Technology Category 1: Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP); Technology Category 3: IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services; and Technology Category 4: Project and Program Management.

Click here for full statement of work (SOW) instructions.

Click here for a full overview of the DIR Co-op Contract Program.

Please note all resulting purchase orders must reference DIR Contract Number DIR-CPO-4947.

Application Maintenance and Support

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP);

A. Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing
applications. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.

B. Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business
functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction.

C. Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.

D. Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative. 

E. Agile methodology MAY be considered if requesting agency defines the sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases. Additional areas within scope include the following:

1. Website content accessibility compliance;
2. Cloud transformation;
3. Digital transformation;
4. IT organizational transformation; and
5. User acceptance testing.

F. ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.

IT Assessments and Planning

IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services; and:

A. IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provisioning of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within scope as well.

B. Also included in this category are the independent verification and validation procedures that are used together for in-depth analysis of a product, service, or system for compliance with requirements as well as the independent oversight of software (or systems) development life cycle (SDLC) processes and specifications.

C. Market Research, Procurement Advisory, and Contract Implementation Services activities may include requirements gathering, facilitation activities, scoring criteria development, evaluation criteria development, negotiation guidance and assistance, and contract transition assistance.

1. Cost optimization including software license cost analysis;
2. Financial planning and pricing structures;
3. Market reviews/market research;
4. Market engagement;
5. Transition/implementation assistance; and
6. IT contract management assistance.

Project and program Management

A. Project and Program management services include any or all of the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organization.
B. Examples of included services include utilizing the Customer’s tools and processes, using commercially available off-the-shelf tools, using Contract Holder’s own proprietary tools and processes to manage a project, and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following URL: https://dir.texas.gov/project-delivery-framework

C. This category includes, but is not limited to:

1. Business case development;
2. Statewide impact analysis;
3. Cost to benefit analysis;
4. Risk assessment;
5. Stakeholder management;
6. Organizational change management;
7. Strategic planning;
8. Program assessment; and
9. Agile development, training, coaching.