Energy, Sustainability, and Infrastructure
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Customer Programs

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Guidehouse provides comprehensive and customer-focused energy efficiency, demand response, electrification, and energy storage services to meet evolving business needs. We help our clients visualize and identify market opportunities for clean energy programs, and then works with them to build and strengthen those programs.

How We Help

  • Strategy
    We help clients understand when and how customers use energy and what opportunities exist for customer programs via load forecasting, baseline studies, load disaggregation, stakeholder engagement, and expert testimony.
  • Design
    We design programs to meet the client’s goals, help find the best implementation partners, and design fluid and innovative customer experiences via design thinking, best practice reviews, listening to customers, program theory design, RFP design, and proposal evaluation.
  • Implementation
    We help clients identify how to best implement programs and monitor program performance in near-real time through program implementation support, feedback surveys and dashboards, and customer experience storyboarding and analytics.
  • Evaluation
    We measure how effectively programs contribute to client goals and identify areas for improvements to program mechanics and customer experience using program evaluation, process and journey mapping, benchmarking, and listening to customers.

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