EHR Implementation & Optimization Services
Today’s electronic health record (EHR) market continues to expand and offer next generation, fully integrated platforms designed to enhance the caregiver and patient experience. However, many providers remain unaware of the business impact that a new EHR implementation or optimization can deliver for organizations. An average go-live takes a full year to recover to baseline accounts receivable and cumulative cash return levels, all while putting a strain on staff performance, retention, and engagement. Achieving a top-performing go-live must not just be a goal, but a business requirement. When implemented successfully and with full consideration to operational workflows, EHRs can be further leveraged to serve as a comprehensive digital operating system overseeing multidisciplinary functions involved in providing high quality, cost-effective patient care while improving caregiver efficiencies and experience. Guidehouse offers a proven track record of market-differentiating results, consistently placing clients in the top quartile and top decile in go-live metric performance. 

Today’s EHR Implementation Challenges

• Stakeholders impacted by the change are not involved early enough in the process, leading to inefficient adoption 
• Too many concurrent changes in the business landscape and internal operations result in misaligned strategies and change fatigue
• Organizations underestimate clinical, operational, and technical interdependency
• Operational design decisions occur, often as workarounds, without understanding future state impact
• Information technology’s (IT) role is to go-live on time and budget, not provide a strong financial impact

We help organizations align their financial processes for EHR success, such as end-to-end revenue cycle, EHR implementation and optimization, strategic digital operating system design and implementation, and overall organizational change management. We offer industry-leading results to help organizations not only to manage the change, but to sustain business viability and build capacity for the future.

Our Solution

System Selection

•  Our services range from small scale enterprise vendor evaluation to large scale EHR strategies across multiple platforms and business units. Guidehouse’s approach provides a comprehensive operational and functional current state assessment and detailed system functionality review to support operational workflows and metric goals 

EHR & Workflow Optimization

•  Guidehouse offers a comprehensive approach to fully optimize existing EHR investments and applications while redesigning and integrating clinical and operational processes

Digital Operating System 

•  Guidehouse EHR, clinical, and operational expertise enables clients to leverage their EHR as an integrated digital operating system that optimizes key patient flow, financial and staffing function
• The digital operating system provides integrated, real-time data to improve rapid decision-making, bed capacity management, reduced length of stay and costs, reduced wait times, streamlined care experience, and improved team communication and collaboration

EHR Implementation 

•  We provide a metric-driven approach that drives operations, IT, and revenue cycle with best practice design and targeted risk mitigation work plans to drive top-performing results, including clinical, operational and financial impact, across all major EHR vendors in today’s market, including Epic, Cerner (both patient accounting and Soarian), GE, Allscripts, Meditech, Athena, etc. 

Change Management 

• Guidehouse offers a full spectrum of change management advisory services to encourage successful stakeholder adoption of the new EHR system, including: Planning and facilitating in-person and virtual change management events and activities to build change resilience and leadership within the organization 
• We identify change impacts for unique stakeholder populations and develop strategies to engage them at the level needed for success 
• We incorporate the use of advanced data analytics to equip leadership with real-time data to analyze and respond to staff sentiments