Connected Customers: Utilities

The Connected Customer: Utilities returns to Amsterdam to explore the transformational role digital innovation is playing in the utilities sector, as both established players and disruptive new-comers fight to win over new customers while maintaining a loyal customer base. 2019 brings fresh uncertainty with utility business model reforms, social and political upheaval, constant technological developments and disruption and the ongoing ramifications of GDPR. The overriding message from last year’s event was that individual utilities cannot weather this storm alone. To survive, the industry needs to work together. Join us this June to address the technological and the human, the strategic and the technical and, in the words of one of last year's speakers: "Let's rock the digital energy revolution!"

Paige Leuschner, senior research analyst at Navigant Research, will present: The Role of the Smart Home in Changing Customer Relationships Thursday at 9:10 a.m.



Amsterdam, the Netherlands

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