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By Ajay Guru
Is your fraud risk management function viewed as a cost center? Does your compliance function have a seat at the table during product development?
Our latest pulse survey with American Banker and Arizent aims to uncover whether financial institutions (FIs) are linking fraud reduction to improve customer experience, and ultimately driving growth. We explore how they are improving the customer experience by reducing friction, re-thinking fraud management KPI metrics, and finding effective balance between fraud prevention and customer loyalty.
Discover how FIs are rethinking their fraud risk management approach and performance metrics to strike the proper balance between fraud prevention and customer loyalty.
Ajay Guru, Partner
Complexity demands a trusted guide with the unique expertise and cross-sector versatility to deliver unwavering success. We work with organizations across regulated commercial and public sectors to catalyze transformation and pioneer new directions for the future.
