The COVID-19 pandemic has left many healthcare organizations reeling financially, even as they continue to innovate while addressing surges and changing community care needs.
The American Hospital Association and Guidehouse convened an executive dialogue with industry leaders to discuss learnings, best practices, and key takeaways in 2020.
Leaders discussed many important lessons, including expediting decision-making, funding technology to help facilitate rapid scaling of telehealth services, and how to design virtual care spaces optimally for a better patient and provider experience. Some have reexamined their cybersecurity efforts, as threats have risen during the pandemic. The value of strong community partnerships also has been pivotal, as provider organizations work to advance population health, improve access and reduce disparities.
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