Leading Through 2020's Challenges

Leadership Management Strategies for Hospital and Health System Executives

The COVID-19 pandemic has left many healthcare organizations reeling financially, even as they continue to innovate while addressing surges and changing community care needs.

The American Hospital Association and Guidehouse convened an executive dialogue with industry leaders to discuss learnings, best practices, and key takeaways in 2020.


  • Alicia Harkness, Partner and Health Segment Leader, Guidehouse
  • Richard Hart, M.D., DrPH, President, Loma Linda University Health
  • Charles Lucore, M.D., MBA, President, St. Francis Hospital, Catholic Health Services of Long Island
  • Deborah Visconi, President and CEO, Bergen New Bridge Medical Center
  • Andy Shin, Chief Operating Officer, American Hospital Association

Leaders discussed many important lessons, including expediting decision-making, funding technology to help facilitate rapid scaling of telehealth services, and how to design virtual care spaces optimally for a better patient and provider experience. Some have reexamined their cybersecurity efforts, as threats have risen during the pandemic. The value of strong community partnerships also has been pivotal, as provider organizations work to advance population health, improve access and reduce disparities.

Key Takeaways:

  • Disparities in care, including but not limited to access and the needs of the community, continue to be prioritized by healthcare leaders as they team with public and private organizations to tackle challenges.
  • Leaders are looking to information technology infrastructure to achieve financial stability and deliver cost-effective care while confronting cybersecurity challenges.
  • Telehealth will continue to be an essential area of emphasis to provide a better virtual care experience for providers and patients.

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