A Fortune 50 global financial services company had a leadership mandate to align its expense ratios to industry benchmarks, while re-imagining their sales and service delivery model. The business was challenged with:
Guidehouse was engaged to stand up the program to identify and implement recommendations to support the transformation effort. The program set in motion a series of initiatives across organizational design, location strategy, process re-design, and intelligent automation that succeeded in transforming the way they do business, while achieving run rate savings of $100 million within two years.
Guidehouse leveraged its transformation methodologies, frameworks, and tools to ensure the appropriate oversight and controls were in place to drive organization accountability and program success. Guidehouse worked with executives to develop and execute a comprehensive portfolio of change to achieve targeted outcomes.
The foundation for achieving the desired outcome was creating a structured process to allow us to focus our attention on the appropriate transformational ideas. Guidehouse committed considerable effort and resources to identifying these ideas using the following model:
By the end of the two-year program, Guidehouse, in partnership with executive leadership, was able to exceed cost-saving targets and improve the organizational design to better allocate resources, enhance digital engagement, and emphasize a culture of end-to-end accountability. Specific actions and outcomes include:
Complexity demands a trusted guide with the unique expertise and cross-sector versatility to deliver unwavering success. We work with organizations across regulated commercial and public sectors to catalyze transformation and pioneer new directions for the future.