HealthIMPACT Forum

Join Guidehouse to discuss digital innovations that improve patient experience, clinical outcomes, and healthcare workforce management.

Meet with Guidehouse experts, Michael Duke and Erik Pupo, and join this session to hear how automation solutions are improving patient experience, clinical outcomes, and workforce management.

Real Revenue Cycle Automation - From Hype to Sustainable Results

Thursday, June 8 from 10:30 – 11:15 a.m. ET

It takes a comprehensive deployment of technology enablers to build automation solutions that are comprehensive in nature and are designed to solve multiple operational concerns, instead of single-threaded point solutions. By combining outbound conversational AI, robotic process automation, and advanced analytics, the results can be a significant boost for healthcare organizations’ financial outcomes.

It is time to take automation seriously and upend the negative financial performance, a trend most organizations are experiencing. As with any emerging set of technology, there are questions and concerns about the actual potential and results of automation.

In this session, we will explore the promises and realities of various automation solutions and distinguish between the hype surrounding these technologies.

  • Explore the current state of the automation landscape and the potential of combining various components to drive financial outcomes that can transform an industry.
  • Discuss the importance of operational subject matter expertise combined with technical awareness to design solutions that reduce human labor and provide performance improvement.
  • Provide examples of how these complex automation strategies are being deployed for providers to assist with financial clearance and rapid account adjudication


  • Divya Pathak, MBA, MS, Vice President/Vice Chair – Artificial Intelligence/ Machine Learning & Analytics, Mayo Clinic
  • William Scheuermann, MBA, Vice President, Revenue Strategy & Managed Care, Garnet Health
  • Michael Duke, Partner, Guidehouse
  • Erik Pupo, Director, Payer Provider Health, Guidehouse


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June 7-8 | New York, NY

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