Challenge 

In 2016, a large Southeastern health system was exploring strategies to enhance its revenue cycle operations while furthering its commitment to improving patient and employee engagement. Similar to providers nationwide, the health system was challenged with collecting payment for services provided, especially with patients responsible for more of their healthcare costs through high-deductible health plans. The situation was magnified by growing consumer demand for a more connected care experience, as well as growth and margin compression due to reimbursement evolution.

Solution 

Beginning in 2019, Guidehouse partnered with the client's existing revenue cycle team to provide full end-to-end revenue cycle outsourcing. 

Results