Large Southeastern Health System Drives $180M Net Patient Revenue Increase

Large Southeastern Health System Yields Significant Revenue Cycle Improvement Through Guidehouse Parternship

Challenge 

In 2016, a large Southeastern health system was exploring strategies to enhance its revenue cycle operations while furthering its commitment to improving patient and employee engagement. Similar to providers nationwide, the health system was challenged with collecting payment for services provided, especially with patients responsible for more of their healthcare costs through high-deductible health plans. The situation was magnified by growing consumer demand for a more connected care experience, as well as growth and margin compression due to reimbursement evolution.

Solution 

Beginning in 2019, Guidehouse partnered with the client's existing revenue cycle team to provide full end-to-end revenue cycle outsourcing. 

Results

Large SE Health System Results

The progress the team has made in its first year played a significant role in our improved financial performance. Their revenue cycle expertise is successfully driving our business office operations, with experts collaborating with leadership to create programs that capitalize on such major opportunities as denials and point-of-service collections.

-Client Executive Vice President and CFO

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