The COVID-19 pandemic brought an abundance of predictions about the pandemic’s likely impact on virtual care delivery and reimbursement, patient volumes and the consumer experience. After more than a year, how much has the pandemic altered health care overall and what does the future hold for hospitals and health systems?
In this session, Greensboro, N.C.-based Cone Health’s Chief Operating Officer Mary Jo Cagle, MD, and Guidehouse Partner David Burik discussed the past, present and future impact of COVID-19 on provider digital and consumer experience strategies.
Dr. Cagle also discussed how the silver linings of her organization’s COVID-19 experiences, and its planned merger with Sentara Healthcare, have prepared Cone Health for future pandemics and other major system events. Dr. Cagle will be the regional president of the Cone Health-Sentara Healthcare entity, once the merger is formally approved.
What you'll learn:
What caregiver engagement should look like in health care.
How to move from paternalistic to consumer-centric patient engagement.
Best practices for leveraging analytics to better understand health inequities and connect with impacted communities.
The importance of agility in a volatile environment.