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U.S. hospital and health system leaders cited payer challenges and staffing shortages as top areas of stress in today’s complex revenue cycle landscape, according to a Guidehouse analysis of a Healthcare Financial Management Association survey. Among the 134 healthcare executive respondents, most are investing in supplemental staffing/managed services and digital solutions to resolve these challenges. The analysis reveals critical strategies to improve revenue cycle operations so that healthcare providers leave no revenue uncollected.

 

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41%

of leaders experience denial rates above 3.1%; payer challenges represent greatest area of stress.

71%

of leaders are satisfied with their outsourcing partners; outsourcing is cited as the top strategy for solving staffing shortages.

AI/ML

and automation are the highest investment priorities for revenue cycle over the next year.


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Guidehouse is a global consultancy providing advisory, digital, and managed services to the commercial and public sectors. Purpose-built to serve the national security, financial services, healthcare, energy, and infrastructure industries, the firm collaborates with leaders to outwit complexity and achieve transformational changes that meaningfully shape the future.

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