Making Every Claim Count

2024 Revenue Cycle Management Report

U.S. hospital and health system leaders cited payer challenges and staffing shortages as top areas of stress in today’s complex revenue cycle landscape, according to a Guidehouse analysis of a Healthcare Financial Management Association survey. Among the 134 healthcare executive respondents, most are investing in supplemental staffing/managed services and digital solutions to resolve these challenges. The analysis reveals critical strategies to improve revenue cycle operations so that healthcare providers leave no revenue uncollected.

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Report insights

41%

of leaders experience denial rates above 3.1%; payer challenges represent greatest area of stress.

71%

of leaders are satisfied with their outsourcing partners; outsourcing is cited as the top strategy for solving staffing shortages.

AI/ML

and automation are the highest investment priorities for revenue cycle over the next year.

Our featured case study

Rev cycle outsourcing strengthens the Steadman Clinic’s financial performance

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Meet our experts

Timothy E.
Kinney

Partner, Health

As Health Payer/Provider Leader, Tim has more than 20 years of business development, client relationship management, and engagement delivery expertise.

Ian
Stewart

Partner & Health Managed Services Leader, Health

A former provider executive, Ian brings 25 years of experience optimizing revenue cycle and business operations and consumer contact center solutions.

Let us guide you

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.