Doctor, patient and young boy in doctor office
Transforming a consumer's access to timely and appropriate care requires a different way of thinking. Revolutionizing system-wide access must be viewed holistically, maximizing every point of entry to consistently deliver a highly personalized, seamlessly coordinated, and technologically integrated experience. Guidehouse’s multidisciplinary team brings a proven track record of helping organizations acquire, engage, and retain patients, improve market share, and increase downstream revenue. Partnering with Guidehouse at every touchpoint supports a complete consumer access experience model across the continuum of care.
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Our experience

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Challenge
Disconnected technologies, variations in scheduling templates and decision trees, inefficiencies in internal communication tools, and gaps in access channels were challenging Tampa General Hospital's health system, leaving them unable to optimize the consumer experience.
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Approach
With assistance from Guidehouse, Tampa General designed and launched a world class Experience Center, coordinating patient needs to focus on delivering exceptional care delivery.
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Impact

Tampa General has realized a:

  • 76% increase 2024 vs. 2025 in internal referrals by volume
  • 77% increase in referrals converted to new patient scheduled appointments by volume 
  • Increased primary care visits by 10 to 12,000
  • 75% more schedulable appointments online
  • 25% decrease in no-shows

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Meet our experts

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Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.

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