Doctor, patient and young boy in doctor office
Transforming a patient’s access to timely and appropriate care requires a different way of thinking. Revolutionizing system-wide access must be viewed holistically, maximizing every point of entry to consistently deliver a highly personalized, seamlessly coordinated, and technologically integrated experience. Guidehouse’s multidisciplinary team brings a proven track record of helping organizations acquire, engage, and retain patients, improve market share, and increase downstream revenue. Partnering with Guidehouse at every touchpoint supports a complete consumer access experience model across the continuum of care.
Optimize Patient Access

Our Experience

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Challenge
Disconnected technologies, variations in scheduling templates and decision trees, inefficiencies in internal communication tools, and gaps in access channels were challenging Tampa General Hospital's health system, leaving them unable to optimize the consumer experience.
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Approach
With assistance from Guidehouse, Tampa General designed and launched a world class Experience Center, coordinating patient needs to focus on delivering exceptional care delivery.
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Impact

In just over a year, among other benefits, Tampa General has realized a:

  • 75% increase in available appointments online
  • 47% increase in appointments scheduled online
  • 20% decrease in appointment no-show rates

  • 10% reduction in abandonment rate

Our Insights

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Our Experts

Let Us Guide You

Guidehouse is a global consultancy providing advisory, digital, and managed services to the commercial and public sectors. Purpose-built to serve the national security, financial services, healthcare, energy, and infrastructure industries, we collaborate with leaders to outwit complexity and achieve transformational changes that meaningfully shape the future.

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