Navigant’s customer experience, value, expertise, and flexibility in contracting and executing services highlighted in reports, which are based on client feedback
CHICAGO – Navigant (NYSE: NCI) has been rated as the top performer for revenue cycle outsourcing (RCO) in KLAS’ 2019 Outsourced Revenue Cycle Services report. In addition, Navigant is a top performer for client satisfaction in the category of select firms and received an A- score for the value of its services in KLAS’ HIT Advisory Services 2019 report. Both reports are based on feedback from Navigant client hospital and health system executives.
According to KLAS’ Outsourced Revenue Cycle Services report, Navigant delivers the strongest RCO customer experience among measured firms and is the only organization to have all interviewed clients say they would buy the firm’s RCO services again. Navigant clients also praise the firm’s flexibility in contracting and execution of services. During RCO engagements, Navigant embeds its resources into organizations’ internal revenue cycle teams and works to assign resources who are a good cultural fit.
In KLAS’ HIT Advisory Services report, Navigant received a 94.3 score for client satisfaction and an A- for services and money’s worth, based on quality of staff, tools and methodologies, strategic expertise, and providing the biggest bang for the buck. Clients note Navigant consultants’ expertise around Epic and revenue cycle optimization, suggesting they could not have implemented or strategically improved their revenue cycle without Navigant’s expertise. Clients also cite the benefit of having Navigant consultants on-site for training or to look for functionality gaps in workflows.
“Providers nationwide are facing the pressures of declining reimbursement, increased costs and regulation, and consumer demand for an integrated care experience,” said David Zito, Navigant managing director and Healthcare segment leader. “Navigant partners with providers to develop holistic strategies focused on efficient revenue cycle practices that leverage IT and enable staff to work by exception. We’re honored to once again be recognized by KLAS and our clients for our revenue cycle outsourcing and optimization and HIT advisory solutions.”
Earlier this year, Navigant was also recognized as the top performer for revenue cycle outsourcing and revenue cycle optimization in the 2019 Best in KLAS Awards: Software & Services report.
To determine these rankings, KLAS utilizes both performance data and customer satisfaction ratings gathered in interviews with healthcare executives across the country. As a data-driven research organization, KLAS offers insights for providers who want to receive honest, accurate feedback from peers on products and vendors. KLAS regularly compiles feedback from interviews with leaders from healthcare organizations to deliver market insights in a number of market segments.
A comprehensive revenue cycle management solutions provider, Navigant acts as a strategic advisor to hospitals, health systems, and physician practices, offering a suite of end-to-end revenue cycle services that drive sustained performance improvements. Navigant designs, develops, and implements integrated solutions, including patient access and financial services, technology implementation and optimization, revenue integrity programs, and fully outsourced revenue cycle management.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.
Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage, and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the firm primarily serves clients in the healthcare, energy, and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results.