Navigant Receives Highest Overall Performance Score in KLAS’ 2019 Value-Based Care Consulting Report

KLAS report based on client feedback rates Navigant as the top performer for consistently delivering on complex value-based projects

Washington – Navigant, a Guidehouse company, has been rated as the top performer for consistently leading some of the most difficult value-based care transformation projects for highly-complex clients in  KLAS’ 2019 Value-Based Care Consulting report. Navigant received the highest overall performance score, 95.6 out of 100, among the 10 firms analyzed in the report, which is based on feedback from client hospital and health system executives.

According to the report, in a field of high performers, Navigant stands out for: 

  • Its performance in working with highly complex clients as defined by organization size, contract risk profile, and percent of revenue derived from value-based reimbursement. 
  • Helping clients manage risk, including progressing toward health-plan-type risk, lowering costs, and achieving contract baselines and profitability.  

Clients recognize the firm for a deep and wide staff with executives who maintain strong relationships and help motivate client improvement beyond the confines of specific engagements, and they also indicate that Navigant’s work pays for itself. 

“We pride ourselves on our ability to help hospitals and health systems both manage the transition from volume to value and build sustainable business models to successfully take on advanced levels of risk in a value-based care world,” said Richard Bajner, Guidehouse managing director and leader of the firm’s healthcare value transformation and strategy practices. “Being recognized by our clients for our professionalism, broad understanding of the market, and business transformation capabilities makes this award that much more meaningful.”

The report places Navigant in the Transformational Partner category, defined as firms that are often engaged with clients at the executive level and are brought in for help with highly strategic projects that drive organizational change and have a large impact across multiple areas of the business. These firms have high credibility and a reputation for broad expertise, the report suggests.

To determine these rankings, KLAS utilizes both performance data and customer satisfaction ratings gathered in interviews with healthcare executives across the country. As a data-driven research organization KLAS offers insights for providers who want to receive honest, accurate feedback from peers on products and vendors.

Navigant was recognized as the top performer for revenue cycle outsourcing and revenue cycle optimization in the 2019 Best in KLAS Awards: Software & Services report. The firm was also rated the top performer for client satisfaction in the category of select firms and received an A- score for the value of its services in KLAS’ HIT Advisory Services 2019 report.

Navigant’s Healthcare segment is comprised of consultants, former provider administrators, clinicians, and other experts with decades of strategy, operational/clinical consulting, managed services, revenue cycle management, and outsourcing experience. Professionals collaborate with hospitals and health systems, physician enterprises, payers, government, and life sciences entities, providing performance improvement and business process management solutions that help them meet quality and financial goals.

Navigant was acquired by Guidehouse, a portfolio company of Veritas Capital, in October 2019.

About KLAS
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit

About Guidehouse 
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges with a focus on markets and clients facing transformational change, technology-driven innovation, and significant regulatory pressure. Across a range of advisory, consulting, outsourcing, and technology/analytics services, we help clients create scalable, innovative solutions that prepare them for future growth and success. Headquartered in Washington DC, the company has more than 7,000 professionals in more than 50 locations. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit:


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