Guidehouse Successfully Recertifies Prestigious ISO 20000 Certification

Accomplishment exemplifies Guidehouse’s commitment to exceptional quality

WASHINGTON — July 9, 2024 — Guidehouse, a leading global provider of consulting, digital, and managed services to commercial and public sector clients, is proud to announce that it has successfully recertified its ISO 20000 certification, the international standard for IT service management (ITSM).

“We are pleased to have recertified our global IT Service Management practices to the ISO 20000 standard,” said Scott McIntyre, Chief Executive Officer of Guidehouse. “As part of our broader ISO-9000 quality management system and enterprise service management catalog, the digital services are a vital component of the value we deliver to our employees and clients every minute of the day. This significant milestone underscores Guidehouse’s commitment to maintaining the highest standards of quality and IT service management, and continuously improving our processes to better serve our clients.”

ISO 20000 certification sets out the requirements for an organization to establish, implement, maintain, and continually improve an ITSM. The certification process involves rigorous assessment by an accredited certification body, ensuring compliance with best practices and a commitment to continual improvement.

“As a technology enabled business, the IT organization at Guidehouse serves as strategic and vital component of the overall business vision,” said Chas Shaffer, Chief Information Officer of Guidehouse. “This achievement is a testament to our entire team – their hard work and dedication adhering to the highest standards of quality and excellence.” 

By obtaining ISO 20000 recertification, Guidehouse effectively demonstrated it has implemented a robust IT service management system that includes comprehensive policies and procedures for key processes such as problem management, change management, service level management, and service continuity management. The recertification process involved a thorough audit of these processes, verifying their effectiveness and compliance with the ISO 20000 standard.


About Guidehouse 

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 16,000 professionals in over 55 locations globally. Guidehouse is led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


Media Contact:
Cecile Fradkin 


Stay ahead of the curve with news, insights and updates from Guidehouse about issues relevant to your organization and its work.