Government Finance Officers Association Annual Conference

Guidehouse is a proud sponsor of the Government Finance Officers Association (GFOA) Annual Conference.

The GFOA Annual Conference will bring together government finance professionals and industry leaders for over 70 expert-led sessions, inspiring keynote addresses, interactive discussions, leadership workshops, and valuable networking opportunities with peers from across the country.

At Guidehouse, we support leaders at the state level in implementing dynamic and efficient solutions for their constituents. Our experts support budget officers, CFOs, internal audit teams, and agency finance departments with everything from finance transformation and strategy to Workday implementation, cybersecurity, and internal controls. We ensure that public sector leaders are equipped with the tools, resources, and strategies they need to create a better future for everyone.

Guidehouse Session

The Customer is Always Right: Defining and Managing Internal Services

Wednesday, July 2, 2025 | 8:30 - 10:10 a.m. ET 

Internal service functions like finance, budget, procurement, human resources, and information technology serve important internal customers. However, it can be difficult to develop policies, set clear expectations, respond to feedback, and deliver excellent results. It's also a challenge to allocate funding for these internal services when compared to programs that directly benefit the public. This session will examine the pros and cons of establishing internal service funds, discuss strategies for allocating costs, define program parameters, and highlight the role of service-level agreements in communicating with stakeholders and gaining organizational buy-in.

Guidehouse Speaker:

• Jeff Bankowski, Partner, Communities, Energy & Infrastructure, Guidehouse

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Guidehouse Attendees: 

• Brian Daley, Director, Communities, Energy & Infrastructure, Guidehouse
• Ray Elwell, Director, Communities, Energy & Infrastructure, Guidehouse
• Tom McDermott, Director, Communities, Energy & Infrastructure, Guidehouse
• Fenton Penna, Director, Communities, Energy & Infrastructure, Guidehouse
• Chad Rorden, Director, Communities, Energy & Infrastructure, Guidehouse
• Tricia Walker, Director, Communities, Energy & Infrastructure, Guidehouse