RPA: What Healthcare Can Learn from Other Industries

Podcast with Len Mandel

The rise of robotic process automation, or RPA, has impacted industries worldwide. Compared to humans, bots work 24/7, never take sick days, are more accurate, and can often do the work of multiple full-time equivalents. Financial services firms have been at the forefront of RPA, with sector average cost savings ranging from 50% to 75%. 

While examples of provider RPA success to date is limited, that’s likely to change. According to an HFMA/Guidehouse survey, 15% of health system executives are targeting RPA to drive future revenue cycle improvements, whereas it wasn’t on the radar of a single executive a year ago.

In this Guidehouse On Healthcare podcast episode, Guidehouse Director Len Mandel discusses how providers can improve efficiencies and reduce costs using RPA. Mandel provides a specific road map to success that includes four key segments: strategy, infrastructure, transition and support, and production monitoring and scaling. He also outlines the many areas in the healthcare revenue cycle that can benefit from RPA, including patient access services, such as appointment scheduling and registration notifications; auditing self-pay for existing coverage, insurance eligibility, and verification; patient self-pay administration; and submitting pre-authorizations. Mandel concludes with a summary of the opportunities across healthcare for those looking to integrate RPA.


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