The Convergence of Digital Strategies, the Healthcare Consumer, and Employee Engagement

By Rulon Stacey, Ph.D., FACHE, The Governance Institute

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Consumer demands for a more connected experience are turning traditional care models upside down. This is happening at a time when growth and margin compression is being exacerbated by persistent reimbursement changes. As a result, care delivery must evolve in real time. This is requiring providers to operate at the nexus of performance improvement, strategic growth, and digital health—all while building care around the consumer.

Healthcare executives and experts from across the country convened in Chicago in late 2019 to discuss these and other key issues at Navigant’s third annual CEO Forum. Following are their collective insights, lessons learned, and best practices on overcoming current and future healthcare pressures.

 

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