COVID-19 has brought unparalleled amounts of uncertainty and volatility to the healthcare industry. But there’s one thing hospital and health system executives can be certain of: Their business models will not return to what they were prepandemic.

Providers are facing a long-term decrease in commercial payment, coupled with a need to boost caregiver- and consumer-facing engagement, all during a significant economic downturn. Competition will be fierce as organizations work to address near-term cash pressures and liquidity concerns, and the window of opportunity that will determine provider success or failure is limited.

Download the white paper for insights on the key principles regarding what the future holds for providers in this new healthcare reality.

Key learnings for providers include:

• How competitive positions and market forces will impact strategies for rebuilding patient volumes, reducing operating expenses, and addressing new payment mechanisms
• The importance of a comprehensive consumer- and caregiver-centric digital strategy, including telehealth, call centers, and RPA
• The impact of COVID-19 on patient volumes, payer mix, and reimbursement cross-subsidization