Becker's Hospital Review
Technology plays a key role in nearly every step of the revenue cycle process. However, many healthcare organizations continue to struggle with technology adoption and optimization.
Fifty-six percent of respondents to a November Guidehouse/Healthcare Financial Management Association survey said challenges related to adoption of EHR and RCM technology solutions are equal to or outweigh the benefits. The survey of 107 hospital and health system CFOs and revenue cycle executives also found that 56 percent of respondents are unable to keep up with EHR upgrades or underuse EHR functions, up from 51 percent in 2017.
Amid these trends, Tim Kinney, managing director with Guidehouse in Chicago, provided the following thoughts on navigating revenue cycle technology challenges.