Financial Services
business process services

Banking, Insurance & Capital Markets

Banking, Insurance & Capital Markets

Business Transformation & Digital Enablement

Financial institutions realize that arbitrary cost-cutting is only a short-term profitability solution. Instead, industry leaders are focusing on holistic enterprise operational productivity as the key to bolstering long-term growth and profitability. While digital transformation continues to be the industry buzz, the future-ready organization has many levers to pull — traditional organizations need to retool operating structure, reimagine how business is done, and overcome the technological debt of outdated systems.

Failure to innovate will result in diminished shareholder value, decreased customer satisfaction, and poor employee retention. While technology will undoubtedly be the accelerator of change, sound methodologies will expedite needed process improvements, driving successful large-scale changes.

Whether your transformation aims to enhance customer centricity, tap into new markets, or scale up operations, we partner with you to deliver lasting benefits.

Acquisition Integration - Divestitures

Financial institutions’ mergers are complex and few combinations achieve their full potential. An experienced integration partner can accelerate time to value — capturing synergies while reducing deal inertia, including bureaucracy, operational inefficiencies, and regulatory hurdles. Guidehouse's merger integration playbook and tools leverage best practices focused on reducing cost, mitigating risk, and scaling with technology.

Customer Experience Design

A truly customer-centric financial institution envisions their ideal state for client experience to inform the future strategy for their organization. Guidehouse experts partner with these firms to conduct an end-to-end assessment, mapping and re engineering existing processes needed to achieve the future state. We then help clients evaluate and implement technology that will enable and accelerate these processes.

Digital Strategy Roadmap

Many financial institutions lack the needed agility to meet escalating customer demands, resulting in nimble new market entrants winning revenue from incumbent players. Guidehouse’s unique perspective regarding future-state design, combined with our deep familiarity of financial services processes, positions us to deliver quick and sound strategic advice. Our proven framework, holistic approach, and predefined tools help ensure assessment coverage and reduce implementation time-to-completion.

Intelligent Automation

Adopting Intelligent Automation (IA) isn't simply about implementing technology, it is a cultural change that engages your workforce to unlock the value of business transformation through technology. Guidehouse recognizes that while IA is being aggressively adopted, its value is not guaranteed. We partner with clients to proactively identify and monitor IA implementation risks and prioritize business areas that offer safe and fast returns.

Organizational Design

Your future-ready organization is key to competing in the digital economy. Leading financial institutions are re-imagining organizational structure to better address customer demands, attract and upskill talent, and embrace a culture of innovation. Guidehouse understands the challenges of organizational evolution and has worked with companies like yours to redesign and rethink processes, envision the future of work, and execute on how your company delivers products and services to meet escalating customer demands. We can help transform your existing structure into one that can better drive profitability, satisfy customers, and increase employee engagement.

Process Improvement Re-engineering

Financial institutions have learned that digital transformation does not happen overnight. As we move deeper into the digital age, sound traditional process improvement will be key in executing successful large-scale process re-engineering programs. Guidehouse’s dynamic team of financial services transformation solution consultants, data specialists, and industry experts help financial institutions identify optimized process changes that align to their strategic goals and objectives.

Strategic Cost Management

Reduced return on capital and downward pressure on margins have forced financial services companies to cut costs. Guidehouse understands the conversation has shifted and is helping companies improve enterprise productivity to bolster long-term profitability. Having worked on dozens of large-scale cost takeout programs across the industry, Guidehouse helps financial institutions enhance business models, leveraging emerging technologies to drive operational effectiveness and efficiency.

Technology Transformation and Modernization

Legacy systems and outdated back-office processes lead to slow implementations, impact speed to market, and can diminish customer service. Guidehouse understands the technical debt that many financial institutions struggle with — whether you are trying to revitalize existing systems or move to an entirely new platform, we can help. We have worked with financial entities of all sizes, service providers, and regulators to improve the quality, efficiency, value, and compliance of technology operations.

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