As patients assume greater financial liability for care via high deductible health plans and larger co-pays, they also deserve greater transparency — including a single, well-designed, and fully intelligible bill. 

The multi-facility Carolinas HealthCare System, who partnered with McKinnis Consulting Services, now a part of Guidehouse, managed to create a Single Billing Office Department during their Epic revenue cycle conversion — while also achieving top quartile conversion metric results. Read more about the five lessons learned and initial experiences with the implementation.

• Understand the Scope of the Change...
• ... And Make Sure Employees Do, Too
• Handling Payment Allocations and Provider Expectation
• Staff Location
• Find Out How You're Doing