Creating a Single Billing Office During an Epic Implementation: 5 Lessons

Carolinas HealthCare System Experts and Guidehouse's Matt Onesko via Becker's Hospital CFO

As patients assume greater financial liability for care via high deductible health plans and larger co-pays, they also deserve greater transparency — including a single, well-designed, and fully intelligible bill. 

The multi-facility Carolinas HealthCare System, who partnered with McKinnis Consulting Services, now a part of Guidehouse, managed to create a Single Billing Office Department during their Epic revenue cycle conversion — while also achieving top quartile conversion metric results. Read more about the five lessons learned and initial experiences with the implementation.

  • Understand the Scope of the Change...
  • ... And Make Sure Employees Do, Too
  • Handling Payment Allocations and Provider Expectation
  • Staff Location
  • Find Out How You're Doing
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