Post-COVID-19 Operational & Financial Provider Trends

The impact of COVID-19 on payer mix, revenue cycle IT budgets, EHRs, consumer experience, and price transparency for the next 12 months

A Guidehouse Center for Health Insights analysis of an executive survey conducted by Healthcare Financial Management Association (HFMA) took an in-depth look at hospital and health system leader strategies over the next 12 months. The survey included 151 provider chief financial officers, and financial and revenue cycle executives.

Key Findings

  • Significant shifts in payer mix to consumer self-pay and Medicaid, away from commercial
  • Strategic investments in revenue cycle IT coupled with a remote workforce

Biggest Takeaways

  • Healthcare leaders need to closely evaluate their payer mix and develop winning consumer experience strategies to overcome a slow recovery in patient volumes and an uptick in self-pay and Medicaid enrollees.
  • As the revenue cycle workforce goes remote and budgets tighten, health system leaders are making strategic investments in vendor partnerships and outsourced services.
  • Digital technologies are a necessity but must be methodically selected to ensure they are unlocking long-term performance improvement opportunities.


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