Financial Services
business process services

Banking, Insurance & Capital Markets

Banking, Insurance & Capital Markets

Business Process Outsourcing

Financial institutions must seize the opportunity to lower operational costs to free up investment capital and drive growth. Guidehouse helps companies optimize entire business functions, driving efficiency and effectiveness.

Guidehouse leverages industry-focused consulting experts who examine and reimagine your existing processes to unlock growth, efficiency, and scalability. Our seasoned business process outsourcing professionals integrate leading-edge technologies (including artificial intelligence and robotic process automation) when adopting the newly optimized processes to drive quality, tighten accuracy, and maximize efficiency.

Our singular goal is to increase value for your business. Every Guidehouse outsourcing engagement is customized and right-sized to accommodate unique business needs.

Our services include:

Compliance Testing

Guidehouse partners with clients to reduce cost and improve the effectiveness and efficiency of compliance testing. Our deep industry experience and technical knowledge has uncovered key cost and risk drivers; this enables us to help clients improve their current compliance program, align key gaps to regulatory requirements, identify high-risk portfolio areas, and execute automated and loan-level testing using an eyes-on-file approach.

Claims Processing

Guidehouse partners with clients to mitigate material financial losses for servicers and subservicers pertaining to claims.  As an industry expert, we have analyzed thousands of servicing claims against regulatory requirements.  We offer independent loss allocation reports, dispute resolution support and expert testimony, as well as respond to regulatory inquiries. Guidehouse has deep knowledge in servicing HUD, VA, USDA, and Private Mortgage Insurance claims and can partner with inside and outside counsel, work independently, or as an extension to client operations. Further, our deep mortgage expertise can help identify opportunities for operational excellence improvement.

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