Event

ACT-IAC CX Summit

Guidehouse helps organizations with their digital strategy to improve their customer experience

Guidehouse is a gold sponsor of the ACT-IAC CX Summit.

The ACT-IAC CX Summit is a one-day event focused on the impact of technology in delivering digital-first customer experiences. The summit will examine case studies and technology modernization techniques that enable the federal government to create a vision, drive innovation, and transform the customer experience.

As a leading global provider of consulting services, Guidehouse partners with public sector organizations to enable their digital transformation journeys. Our experts provide objective advice and actionable insights to guide clients through the technology modernization process and improve the customer experience provided to their constituents. Our digital and technology consulting helps clients step into the future of efficient services, effective communication, and sustainable outcomes.

Dan Barrett, director, will speak on the Guidehouse sponsored panel, “Best Practices for Digital Service Awareness, Enrollment, & Adoption,” on December 7 at 1:40 p.m. EST. This panel will explore best practices for creating a seamless multi-channel and digital journey for enrollees and beneficiaries. The session will address strategies for improving awareness, communication, trust-building, and decision-making in online enrollment. Dan will be joined by fellow panelists Wendy Bhagat, director, US Department of Education-Federal Student Aid; Anne Walbridge, program analyst, US Department of Homeland Security-TSA and Sylvie Williams, transformation officer, CX, US Department of Labor. Charlotte Lee, experience and innovation strategy executive, Granicus, will moderate the panel.

Where: Hyatt Regency Crystal City | 2799 Richmond Highway, Arlington, VA 22202

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