Health system cuts candidate for bill days in half, reduces avoidable write-offs by 86% in 8 months
In July 2017, INTEGRIS Health was dealing with multiple issues. The health system had launched its hospital information system conversion in May 2016 and the go-live resulted in performance degradation across the revenue cycle. Issues included increases in accounts receivable and reductions in net revenue and cash collection. INTEGRIS also experienced an increased spike in denials and avoidable write-offs soon after the conversion (stemming from workflow inefficiencies and technical build errors).
Following the results of a comprehensive revenue cycle assessment, Guidehouse was engaged to standardize workflows, system design, and implement targeted improvements across INTEGRIS’ revenue cycle to increase net revenue and cash collections. Guidehouse’s work helped INTEGRIS in the following areas:
Drive Cash Acceleration
Focus Net Revenue Improvement
Technical and Operational Transformation
Working together, Guidehouse and INTEGRIS were able to increase gross revenue in a matter of weeks. Our collaboration has been significant to the ongoing success of INTEGRIS and enabling our system to continue serving the community.”
Susan Garcia, System Vice President of Revenue Cycle